Communication and Influencing

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Young woman saying no by showing the palm of her hand

Saying No is Hard: The Oak Tree Model

Darren A. Smith

August 1, 2022

How Do You Say No? Saying that little word to someone is hard, ‘No’. They’ll hate me…I’ll look terrible…the world…

Wooden figures stood inside a speech bubble

Why is Communication Important: Great Communication at Work

Dan Reeves

July 19, 2022

Communication is Key In all aspects of life, this is a very important tool. Whether it involves telling your boss…

Bunch of purple grapes with green leaves and branch

Grapevine Communication – The Lifeblood of Businesses

Charles Smith

July 5, 2022

Keep Your Ear Down to the Ground Grapevine communication is the informal exchange of information in businesses and around them.…

Halo and Horn Effect: What is it? Example? How to Overcome it?

Darren A. Smith

July 2, 2022

I Guess You’re Here Because You’ve Heard About the ‘Halo and Horn Effect’ and You’d Like to Know More? I’ll…

Mom and daughter shopping at the grocery store

How to Improve Customer Service: Serve Your Mum

Darren A. Smith

June 27, 2022

Googling ‘How to Improve Customer Service’ and ‘Improving Customer Service’. There is No End of Top Tips, Training Courses, and…

Single red rose covered with ice crystals

Rose Thorn Bud Technique for Asking How You Really Are

Darren A. Smith

May 17, 2022

The Rose Bud Thorn Technique is a Great Way to Find Out How People are Truly Doing Or yourself. A…

Wooden figures with speech bubbles above them for communication channels

Communication Channels: The Best Ways to Get Your Message Across

Charles Smith

May 16, 2022

Didn’t You See the Email? Business communication channels tend to get taken for granted. We use them day in, day…

Four businesspeople communicating around a table

10 Reasons Why Business Communication is Critical

Aniya More

May 2, 2022

Why is Business Communication So Crucial? For any organisation, business communication is of primary importance. Effective business communication is needed…

How are you written on gray sidewalk above woman's yellow shoes

How Are You? Let’s Give This Question The Upgrade it Deserves

Darren A. Smith

April 28, 2022

‘How Are You?’ What Question Are You Asked When You Checkout of a Hotel? With the pandemic hopefully in our…

Red and green people figures representing two-way communication

2-Way Communication: Take it to a Higher Level

Charles Smith

April 19, 2022

We Need to Touch Base 2-way communication involves senders and receivers passing information back and forth. The ‘content’ has meaning…

Colourful chess pieces forming spheres of Influence

Influencing Skills Model: How Do You Get Your Way?

Darren A. Smith

March 24, 2022

Whilst Getting Our Own Way Can Sound Childish the Facts are That We All Would Like to Feel That in…

Female coworker listening attentively to male coworker

Attentive Listening: What Does it Look Like & How to Do it

Jack

March 22, 2022

Listening – Active, Attentive, Aware. I’m going to begin this article on attentive listening with a phrase I read somewhere…