Communication and Influencing

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The Next Person that Tells Me to ‘Chill Out’ will Get a Slap!

Darren A. Smith

November 8, 2022

‘Calm down’, ‘Chill out’, ‘Relax’ Ever had someone say this to you when you are at the height of anger?…

Emails list on a laptop screen with businessman's hand on the keyboard

Ditch ‘Hope You are Well’ and Make Your Emails Matter

Darren A. Smith

November 3, 2022

Since the First Email was Sent in 1971 We’ve Been Using ‘Hope You are Well’. It’s Time to Retire This…

group of Interpersonal Savvy businesspeople discussing business deals in office

Interpersonal Savvy: What is it & How Do I Improve it?

Jack

October 26, 2022

What is Interpersonal Savvy? Savvy is an interesting word. It can mean a few different things depending on its context…

Red figure communicating with white figures on blue background

Internal and External Communication – Didn’t You See the Email?

Charles Smith

October 3, 2022

Effective Business Communication Starts Here Internal and external communication in companies happens in one of two ways – formal communication,…

Asian businesswoman video conferencing on her laptop

Video Conferencing: 7 Advantages for Employees & Customers

Areyo Dadar

August 22, 2022

Video Conferencing is the Future of Business Communication It’s efficient, engaging, and improves productivity. It provides the structure and organisation…

Red speaker on messy paint background represents the art of communicating

The Art of Communication: Hone Your Communication Craft

Jack

August 18, 2022

The Art of Communication is Simply That, an Art. There are nuances, specific approaches and carefully made choices in the…

Young woman saying no by showing the palm of her hand

Saying No is Hard: The Oak Tree Model

Darren A. Smith

August 1, 2022

How Do You Say No? Saying that little word to someone is hard, ‘No’. They’ll hate me…I’ll look terrible…the world…

Wooden figures stood inside a speech bubble

Why is Communication Important: Great Communication at Work

Dan Reeves

July 19, 2022

Communication is Key In all aspects of life, this is a very important tool. Whether it involves telling your boss…

Bunch of purple grapes with green leaves and branch

Grapevine Communication – The Lifeblood of Businesses

Charles Smith

July 5, 2022

Keep Your Ear Down to the Ground Grapevine communication is the informal exchange of information in businesses and around them.…

Halo and Horn Effect: What is it? Example? How to Overcome it?

Darren A. Smith

July 2, 2022

I Guess You’re Here Because You’ve Heard About the ‘Halo and Horn Effect’ and You’d Like to Know More? I’ll…

Mom and daughter shopping at the grocery store

How to Improve Customer Service: Serve Your Mum

Darren A. Smith

June 27, 2022

Googling ‘How to Improve Customer Service’ and ‘Improving Customer Service’. There is No End of Top Tips, Training Courses, and…

Single red rose covered with ice crystals

Rose Thorn Bud Technique for Asking How You Really Are

Darren A. Smith

May 17, 2022

The Rose Bud Thorn Technique is a Great Way to Find Out How People are Truly Doing Or yourself. A…