Communication and Influencing

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Woman doing effective listening during a conversation

Effective Listening: Mastering Connection and Understanding

Farah Yasser Salama

3 Jan at 2:53 pm

Is Effective Listening a Lost Art? Here’s Why Most People Miss Key Details in Conversations Have you ever found yourself…

Networking: Lessons From 20 Years of Building Connections

Darren A. Smith

December 3, 2024

You can have everything in life you want if you will just help enough other people get what they want”…

Young woman looking at products of shelves while buying in supermarket

Cognitive Bias and Heuristics in Shopper Decision Making

Iona Carter

November 13, 2024

Leveraging Heuristics and Cognitive Biases to Influence Shopper Decision-making Cognitive biases and heuristics are part of our everyday lives. They…

Hand holding an email paper cutout with blue sky background

Hope You’re Well – Why It’s Time for a New Email Greeting

Darren A. Smith

November 6, 2024

The Problem with ‘Hope You’re Well’ Since the first email was sent in 1971, we’ve been using ‘Hope you’re well’…

Hand giving thumbs up above blocks spelling feedback

Constructive Feedback Meaning – Building Stronger Teams

Chris Wilkins

September 5, 2024

Why It’s More Than Just Criticism! Let’s break this down simply. Constructive feedback meaning is about giving advice that helps…

piggy bank with coin on the table with pink background

COIN Feedback Model: How To Get Effective Results

Ailish O'Rourke-Henriette

June 27, 2024

Giving Feedback Is Tough, But It Can Be Fruitful with the Right Approach Every leader needs to be effective when…

PDF Optimisation – An Example Using Category Management

Mackaina

April 4, 2024

How to Optimise PDF Files – Step-by-Step Guide Looking for PDF optimisation help? Well, the steps below will guide you…

Angry Indian couple back-to-back post quarrel on sofa

Aggressive Behaviour in The Workplace – What You Need to Know

Charles Smith

February 26, 2024

Steps To Take To Make Your Business a Safe Space to Work In Aggressive behaviour in the workplace covers any…

Businesswoman listening to colleague during a meeting

Listening to Reply – 7 Indicators Someone Isn’t Truly Engaged

Darren A. Smith

February 26, 2024

‘Hello. Are you listening to me, you bar steward?’ I was recently on a call with one of our colonial…

9 Tips to Get From Forgettable to Memorable

Darren A. Smith

December 21, 2023

Get From Instantly Forgettable to Wonderfully Memorable Presentations Memorable presentation aren’t hard We just need to re-tune the way we…

hands of real estate agent and customer during Consultative Selling

Consultative Selling for Professional Services – Book

Darren A. Smith

December 6, 2023

The Essential Sales Manual for Consultants and Other Trusted Advisers Do you remember a moment in your career that altered…

Chase Me, Chase Me, Chase Me! – Capture Your Ideal Buyer

Darren A. Smith

November 13, 2023

Daring to Break the Mold and Chase a Different Result I was coaching a client recently and she described how…