Blog for Learning and Development

Be the Very Best Version of Yourself

(Voted Top 20 Self Improvement Blog)

Read and listen to over 1,000 learning and development blog articles & podcasts, to further your knowledge across soft skills areas. Read by over +350,000 people per year. This Blog is 100% created by humans, not AI.

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Complaint Handling: The 3 R’s – Regret, Reason and Ready

Darren A. Smith

October 8, 2019

Learn About the 3R’s of Complaint Handling Service failure or any other business failure for that matter is common. We…

neon sign above a store saying Code of Ethical Behaviour

Reflection: Ethical Leadership to Achieve Higher Performance

Will Clement

October 1, 2019

Promoting Ethical Leadership Articles and interest in ethical leadership have risen dramatically over the last decade. Managers and leaders are…

Book Review: Impact by Dominic Colenso – Personal Influence

Will Clement

September 30, 2019

Impact by Dominic Colenso: About the Book There are many books that promise to provide the key to confidence, personal…

If You Pull Cabbages…ELITE Scotland Workshop

Darren A. Smith

September 30, 2019

ELITE Scotland Event 25th – 26th September 2019 This week, I was honoured to be invited along to speak and…

Reflection: The Importance of Emotional Wellbeing

Will Clement

August 29, 2019

Nurturing Emotional Wellbeing… Beginning the journey as a new manager is exciting and nerve-racking. The difficulty can be that there…

Nick Kolenda’s Psychology of Negotiation Whitepaper

Darren A. Smith

August 22, 2019

Understand the Psychology of Negotiation and Improve Your Negotiation Skills The Psychology of Negotiation is borrowed from Nick Kolenda’s great…

Man in white shirt and brown pants standing on top of a mountain with sky view

Tackle the Email Mountain After Holiday and Get Your Inbox Zero Now!

Darren A. Smith

August 21, 2019

Inbox Zero – Tackling the Email Mountain Just got back from your 2-week Summer holiday? Fabulous! We hope you had…

Top corner of a laptop screen showing Gmail inbox

The Trials & Tribulations of Negotiating by Email

Darren A. Smith

August 19, 2019

The Challenges of Conducting Negotiations by Email Negotiation by email and negotiating by phone, or through WhatsApp, text, or any…

Two metal gates chained together to keep closed representing barriers to effective communication

13 Barriers to Effective Communication & How to Overcome them

Darren A. Smith

August 5, 2019

What is a Communication Barrier? Communication is the backbone of the social, political, and economic organisation of society. In business,…

Metal chain with sunset streak representing supply chain

Supply Chain Management: Values, Opportunities and Trends

Daniel Nyairo

July 25, 2019

What Is Supply Chain Management, and Why Is It Important? Most of us hardly think about what it takes for…

Colourful seven-part funnel explaining the category management process

Category Management Process Funnel: 7 Simple & Practical Layers

Andy Palmer

July 17, 2019

7 Simple Ways To Understand The Category Management Process We devised the funnel to help Category Managers focus, and ‘funnel…

Cartoon policeman in circle with Category Captain written beside

Discover the Role of a Category Captain & How You Become One

Andy Palmer

July 5, 2019

What is the Role of a Category Captain? The Category Captain is a leading manufacturer or supplier within a product…

Learning & Development Blog

Be the Very Best Version of Yourself

(Voted Top 20 Self Improvement Blog)